Terms & Conditions
1. Purpose and Scope
These Terms and Conditions govern the contractual relationship between Várzea Lunar Lda, a private limited company (Sociedade por Quotas) established under Portuguese law, and its clients regarding the provision of hairdressing and beauty services, whether at the company premises or through domiciliary visits, as well as the sale of related products.
2. Booking Obligations and Deposits
2.1. All appointments must be confirmed through the advance payment of a deposit. The deposit constitutes a binding element of the agreement and shall be deducted from the final amount owed on the day of service.
2.2. Appointments not secured by a deposit may be released at the company’s discretion.
2.3. Deposits are non-refundable in the event of late cancellation or client absence, except where legally justified.
3. Cancellations, Rescheduling, and No-Shows
3.1. Clients may cancel or reschedule appointments without penalty if notice is provided at least twenty-four (24) hours in advance.
3.2. Cancellations or rescheduling requests made with less than twenty-four (24) hours’ notice shall result in:
(a) For WhatsApp or direct bookings, forfeiture of the deposit;
(b) For online bookings, charging of the full service amount.
3.3. Repeated cancellations or no-shows may lead to suspension or permanent refusal of future bookings, without prejudice to any applicable legal remedies.
4. Late Arrival Policy
4.1. Clients arriving more than fifteen (15) minutes late for an appointment in the salon may be denied
4.2. Clients arriving more than thirty (30) minutes late to home service appointments may have their appointment cancelled. If the appointment is still honoured, a fee of 30% of the booked service will apply.
4.3. The decision to proceed shall be at the sole discretion of the assigned professional. The company shall not be liable for any inconvenience caused by such delay.
5. Home Services and Travel Fees
5.1. Várzea Lunar Lda offers domiciliary services subject to availability and location.
5.2. The pricing for mobile services differs from in-salon rates and includes travel or logistical surcharges where applicable.
5.3. All mobile appointments are subject to the same booking, cancellation, and payment terms as in-salon services.
6. Payments and Invoicing
6.1. The company accepts payment via cash, MB Way, debit and credit cards (including American Express).
6.2. Payment is due in full immediately upon completion of the service or sale.
6.3. An official invoice (fatura) will be issued.
6.4. Invoices are processed by the company’s finance department and sent to the client via email within one (1) to two (2) working days.
6.5. Clients wishing to include their Portuguese Tax Identification Number (NIF) must request it at the time of payment. Retroactive changes are not permitted.
7. Complaints and Corrections
7.1. Clients must notify the company of any dissatisfaction within fifteen (15) calendar days from the date of service.
7.2. Where deemed appropriate, the company may offer one (1) corrective session at no charge. Refunds are not provided.
7.3. Pursuant to Decree-Law no. 156/2005, the company maintains a physical Complaints Book (Livro de Reclamações) on-site.
7.4. Clients may also file complaints digitally via the national platform at www.livroreclamacoes.pt.
8. Product Sales and Returns
8.1. All product sales are final. In accordance with Article 17 of Decree-Law no. 24/2014, returns are not accepted for hygiene-related goods.
8.2. Clients are responsible for verifying product condition and suitability before completing the purchase.
9. Data Protection and GDPR Compliance
9.1. The company processes personal data (name, contact number, email address, birthday) under Regulation (EU) 2016/679 (GDPR) and Law no. 58/2019.
9.2. Data is used for appointment scheduling, reminders, client records, invoicing, and marketing with consent.
9.3. Clients may exercise their rights to access, rectify, erase, or restrict their data by contacting [Insert Contact Email].
9.4. Personal data is never shared with third parties without lawfull basis or prior consent.
9.5. All data is securely stored and retained only for the period required to fulfill contractual or legal obligations.
10. Minors and Third-Party Attendance
10.1. Clients under eighteen (18) years of age must be accompanied by a parent or legal guardian.
10.2. Persons not receiving services may be asked to wait outside, to preserve a safe and professional working environment.
11. Client Conduct and Safety
11.1. The company reserves the right to refuse service to any individual demonstrating abusive, threatening, intoxicated, or inappropriate behavior.
11.2. In the event of serious misconduct, authorities may be notified, and the client may be permanently barred from future services.
12. Marketing and Use of Images
12.1. The company may photograph services performed for promotional purposes, subject to the client’s prior verbal or written consent.
12.2. No personal or identifiable images shall be published without client authorization.
12.3. Consent may be withdrawn at any time without justification.
13. Force Majeure Clause
13.1. The company shall not be liable for delays, cancellations, or inability to perform services due to circumstances beyond its control, including but not limited to government orders, pandemics, natural disasters, or operational disruptions.
14. Liability Waiver
14.1. The company disclaims responsibility for adverse reactions caused by undisclosed allergies, skin or scalp conditions, or prior treatments not communicated by the client.
14.2. Clients assume responsibility for outcomes where information has been withheld or omitted.
15. Legal Jurisdiction and Governing Law
15.1. These Terms and Conditions are governed by Portuguese law.
15.2. Any dispute arising therefrom shall fall under the exclusive jurisdiction of the courts of the district in which the company is registered, without prejudice to legally applicable alternative dispute resolution mechanisms.
16. Modifications and Acceptance
16.1. The company reserves the right to amend these Terms and Conditions at any time.
16.2. The latest version shall be made available on official communication channels or upon request.
16.3. Continued use of the company’s services constitutes acceptance of the current Terms and Conditions.
16.4. By booking any appointment with Várzea Lunar Lda (SETE CONCEPT), the client expressly agrees to and accepts these Terms and Conditions in full.
Terms and Conditions – Várzea Lunar Lda (SETE CONCEPT)
Last updated: 8/07/2025
Terms & Conditions
1. Purpose and Scope
These Terms and Conditions govern the contractual relationship between Várzea Lunar Lda, a private limited company (Sociedade por Quotas) established under Portuguese law, and its clients regarding the provision of hairdressing and beauty services, whether at the company premises or through domiciliary visits, as well as the sale of related products.
2. Booking Obligations and Deposits
2.1. All appointments must be confirmed through the advance payment of a deposit. The deposit constitutes a binding element of the agreement and shall be deducted from the final amount owed on the day of service.
2.2. Appointments not secured by a deposit may be released at the company’s discretion.
2.3. Deposits are non-refundable in the event of late cancellation or client absence, except where legally justified.
3. Cancellations, Rescheduling, and No-Shows
3.1. Clients may cancel or reschedule appointments without penalty if notice is provided at least twenty-four (24) hours in advance.
3.2. Cancellations or rescheduling requests made with less than twenty-four (24) hours’ notice shall result in:
(a) For WhatsApp or direct bookings, forfeiture of the deposit;
(b) For online bookings, charging of the full service amount.
3.3. Repeated cancellations or no-shows may lead to suspension or permanent refusal of future bookings, without prejudice to any applicable legal remedies.
4. Late Arrival Policy
4.1. Clients arriving more than fifteen (15) minutes late for an appointment in the salon may be denied service, rescheduled, or offered a reduced version of the scheduled service.
4.2. Clients arriving more than thirty (30) minutes late to home service appointments may have their appointment cancelled. If the appointment is still honoured, a fee of 30% of the booked service will apply.
4.3. The decision to proceed shall be at the sole discretion of the assigned professional. The company shall not be liable for any inconvenience caused by such delay.
5. Home Services and Travel Fees
5.1. Várzea Lunar Lda offers domiciliary services subject to availability and location.
5.2. The pricing for mobile services differs from in-salon rates and includes travel or logistical surcharges where applicable.
5.3. All mobile appointments are subject to the same booking, cancellation, and payment terms as in-salon services.
6. Payments and Invoicing
6.1. The company accepts payment via cash, MB Way, debit and credit cards (including American Express).
6.2. Payment is due in full immediately upon completion of the service or sale.
6.3. An official invoice (fatura) will be issued.
6.4. Invoices are processed by the company’s finance department and sent to the client via email within one (1) to two (2) working days.
6.5. Clients wishing to include their Portuguese Tax Identification Number (NIF) must request it at the time of payment. Retroactive changes are not permitted.
7. Complaints and Corrections
7.1. Clients must notify the company of any dissatisfaction within fifteen (15) calendar days from the date of service.
7.2. Where deemed appropriate, the company may offer one (1) corrective session at no charge. Refunds are not provided.
7.3. Pursuant to Decree-Law no. 156/2005, the company maintains a physical Complaints Book (Livro de Reclamações) on-site.
7.4. Clients may also file complaints digitally via the national platform at www.livroreclamacoes.pt.
8. Product Sales and Returns
8.1. All product sales are final. In accordance with Article 17 of Decree-Law no. 24/2014, returns are not accepted for hygiene-related goods.
8.2. Clients are responsible for verifying product condition and suitability before completing the purchase.
9. Data Protection and GDPR Compliance
9.1. The company processes personal data (name, contact number, email address, birthday) under Regulation (EU) 2016/679 (GDPR) and Law no. 58/2019.
9.2. Data is used for appointment scheduling, reminders, client records, invoicing, and marketing with consent.
9.3. Clients may exercise their rights to access, rectify, erase, or restrict their data by contacting [Insert Contact Email].
9.4. Personal data is never shared with third parties without lawful basis or prior consent.
9.5. All data is securely stored and retained only for the period required to fulfill contractual or legal obligations.
10. Minors and Third-Party Attendance
10.1. Clients under eighteen (18) years of age must be accompanied by a parent or legal guardian.
10.2. Persons not receiving services may be asked to wait outside, to preserve a safe and professional working environment.
11. Client Conduct and Safety
11.1. The company reserves the right to refuse service to any individual demonstrating abusive, threatening, intoxicated, or inappropriate behavior.
11.2. In the event of serious misconduct, authorities may be notified, and the client may be permanently barred from future services.
12. Marketing and Use of Images
12.1. The company may photograph services performed for promotional purposes, subject to the client’s prior verbal or written consent.
12.2. No personal or identifiable images shall be published without client authorization.
12.3. Consent may be withdrawn at any time without justification.
13. Force Majeure Clause
13.1. The company shall not be liable for delays, cancellations, or inability to perform services due to circumstances beyond its control, including but not limited to government orders, pandemics, natural disasters, or operational disruptions.
14. Liability Waiver
14.1. The company disclaims responsibility for adverse reactions caused by undisclosed allergies, skin or scalp conditions, or prior treatments not communicated by the client.
14.2. Clients assume responsibility for outcomes where information has been withheld or omitted.
15. Legal Jurisdiction and Governing Law
15.1. These Terms and Conditions are governed by Portuguese law.
15.2. Any dispute arising therefrom shall fall under the exclusive jurisdiction of the courts of the district in which the company is registered, without prejudice to legally applicable alternative dispute resolution mechanisms.
16. Modifications and Acceptance
16.1. The company reserves the right to amend these Terms and Conditions at any time.
16.2. The latest version shall be made available on official communication channels or upon request.
16.3. Continued use of the company’s services constitutes acceptance of the current Terms and Conditions.
16.4. By booking any appointment with Várzea Lunar Lda (SETE CONCEPT), the client expressly agrees to and accepts these Terms and Conditions in full.
Terms and Conditions – Várzea Lunar Lda (SETE CONCEPT)
Last updated: 8/07/2025